Black screens of death

It’s well known that the likes of Xbox has the ‘Red ring of Death’ (RROD, but, of late, it has been widely reported that Microsoft Windows 7 might have its own unique ‘Black Screen of Death’ (BSOD).

Tags: Microsoft CorporationPrevx
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By  Gareth Van Zyl Published  December 8, 2009

Numerous consumers who purchased Windows 7 recently have come to find that their new OS has ‘blacked out’ on loading up.

Some experts have initially suspected that a recent Windows security update could be the cause of the glitch, which causes desktop icons and the start menu to disappear from computers after users log on, leaving them with a black screen.

Engineers at software company Prevx have said that the security patch could have caused a glitch in the Windows system registry, leading to performance issues. The "black screen" crash has appeared to affect computers running the most recent Windows operating system, Windows 7, as well as Windows Vista and Windows XP.

But Microsoft has claimed that the problem cannot be blamed on updates, but rather on malware. 

"We’ve conducted a comprehensive review of the November Security Updates, the Windows Malicious Software Removal Tool, and the non-security updates we released through Windows Update in November," said Microsoft. "That investigation has shown that none of these updates make any changes to the permissions in the registry. Thus, we don’t believe the updates are related to the 'black screen' behaviour described in these reports."

So how does one then fix this problem?

Well, PrevX suggests the following:

1) Restart your PC

2) Log on and wait for the black screen to appear

3) Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)

4) Press the CTRL, ALT and DEL keys simultaneously

5) When prompted, Click Start Task Manager

6) In Task Manager Click on the Application Tab

7) Next Click New Task

8) Now enter the command:

“C:\Program Files\Internet Explorer\iexplore.exe” “http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX”

Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.

9) Click OK and your browser should start up and begin the download process

10) When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue

11) Now restart your PC and the black screen problem will hopefully be gone

3211 days ago
Harry

Why the hell would anyone trust security advice from the company that got it wrong in the first place?

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