Royal Jordanian flies for a decade with Amadeus

Royal Jordanian has signed a 10 year agreement to use Amadeus software

Tags: Amadeus IT GroupCustomer serviceJordanRoyal Jordanian
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Royal Jordanian flies for a decade with Amadeus From right to left: Royal Jordanian President & CEO, Hussein Dabbas and Amadeus Global Director, Airline IT, Commercial, Jean-Philippe Mesure after signing the agreement.
By  Imthishan Giado Published  November 4, 2009

Royal Jordanian, the national air carrier of Jordan, has signed a 10 year partnership with travel technology specialist Amadeus. The agreement will see Royal Jordanian adopting a range of systems from the Spanish vendor, including its Altéa Customer Management and e-commerce software.

The Altéa suite will be used to manage reservations, inventory and departure control within the airline, and is already in use with a number of its commercial partners. Amadeus claims that more than 60 airlines worldwide use the complete system, and that close to 140 use at least one component of the solution.

"The main focus for Royal Jordanian, following the completion of privatisation is to increase operational revenue. With this background, our highly skilled staff, and a heterogeneous technology environment, our existing infrastructure is well-prepared to support the new passenger service platform. The decision to move to Altéa was made because we can ensure all our customer management functions are based on a future-proof platform that can deliver on our commercial priorities," said Royal Jordanian President and CEO Hussein Dabbas.

Amadeus vice president of airline IT, Julia Sattel also said: "Royal Jordanian is undertaking an impressive modernisation programme and we are delighted they have chosen Altéa to help support them. Our strong presence in the Middle East will allow us to work closely with the airline to help boost their revenue and profit. By facilitating the airline's operations within the oneworld alliance, Altéa will play a key role in enabling Royal Jordanian to execute their strategy to act as a feeder in the Middle East."


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