Automatic kiosks slash hotel costs

The days of checking in and out of budget hotels may be numbered after the launch of an automated lobby kiosk by India’s Information and Telecom Systems (ITS).

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By  ITP.net Staff Writer Published  October 22, 2009

The days of checking in and out of budget hotels may be numbered after the launch of an automated lobby kiosk by India’s Information and Telecom Systems (ITS).

The Marco Polo Lobby Kiosk could significantly cut a hotel’s queues, as well as its payrolls.

Guests complete their room reservations in five easy steps: select room; select duration of stay; enter personal information; make payment; and obtain the room key.

“We are launching this product for GITEX Technology Week. This has been especially designed for business hotels where room rates are lower, definitely not for the luxury hotels,” says chief executive Milind Pandharipande.

The kiosk can also extend a person’s stay, show local attractions, obtain maps and offer rental car bookings.

Many markets, including Europe, America and parts of Asia, have seen strong growth in the budget segment of the hotel industry, and the pricy Gulf market is seen by many as being next in line.

“In India there is huge growth in budget hotels,” says Pandharipande.

“Luxury have their own clientele but the business community is going to be looking at budget hotels,” he adds.

“Most professionals would like to have a clean, convenient room where you just have dinner or a nap and then you leave.”

The rising cost of labour around the world means there is huge potential for the product going forward, Pandharipande says.

“In India, even though labour is cheap, with the economic upturn finding attendants behind the counter is becoming difficult,” he says.

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