Etisalat users hit by more network problems

Network upgrade blamed for latest round of outages

Tags: BlackBerryEtisalat International - UAEResearch In MotionService outageUnited Arab Emirates
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Etisalat users hit by more network problems Etisalat said that service problems were caused by a network upgrade.
By  George Bevir Published  October 6, 2009

UAE operator Etisalat has been hit by a third day of network problems, with some mobile users across the country today complaining that they are unable to make or receive calls.

An Etisalat spokesman said the problem relates to a series of network upgrades it is carrying out. It comes two days after the operator's BlackBerry subscribers were hit by connectivity problems which prevented them from accessing the internet and sending and receiving emails.

Etisalat claimed on Sunday that it had "successfully resolved a temporary outage on its BlackBerry service", but on Monday some users of the RIM device were still complaining that they were unable to receive emails.

Etisalat said the outage was caused by a problem affecting an international carrier link. In a statement, the operator said: "Etisalat investigated the issue on a priority basis with the international carrier to resolve the problem. Etisalat regrets any inconvenience because of the outage."

Rival operator Du says that its BlackBerry service was unaffected. A spokesman said: "Du is experiencing neither technical problems with international carrier links nor any technical issue that might adversely affect its BlackBerry service."

Earlier this year, Etisalat's BlackBerry users suffered from dramatically reduced battery life after the operator pushed a faulty piece of software to users of the RIM-manufactured device.

Etisalat claimed the patch was designed to address a problem affecting handover between 2G and 3G cell sites, but RIM said that it was "not aware of any technical network concerns with the performance of BlackBerry smartphones on Etisalat's network in the UAE".

3465 days ago
Eduardo A. Marquez

For the past week, etisalat Al shamil was too slowly and all the time can not open any website. I don't think the problem is in my unit, 'cause I asked my friends and same problem they encountered. Please etisalat, bring back your good service.

3472 days ago

I am using Etisalat service for last 7 years , i did'nt find any problem with the network as well as with the service, when a company with huge customer base may have a small customer complaints which result in below complaints,i belive these customers did'nt visit the correct complaint section on their concern ,if in case of more complaints all can approch TRA for getting correct replay

3474 days ago

On my regular pre-paid number im' getting text messages 1 day late and sometimes these just pile up and at once start coming in.

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