Etisalat cuts call rate to Philippines, Indonesia

Call rates cut to help Filipino and Indonesian expats to check with families after earthquakes

Tags: Disaster reliefEtisalat International - UAEIndonesiaPhilippinesUnited Arab Emirates
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Etisalat cuts call rate to Philippines, Indonesia Etisalat said it was cutting costs to help customers to reach out to family and loved ones.
By  Elsa Baxter Published  October 1, 2009

Etisalat has reduced its call rates to the Philippines and Indonesia to allow worried customers check on the safety of their families after a series of earthquakes devastated Sumatra.

"Etisalat empathises with the Filipino and Indonesian community in the UAE, who must have been distressed by the natural calamity that has stuck these countries," said Khalifa Al Shamsi, Etisalat vice president, consumer marketing.

"We understand the dire need of our customers to reach out to their family and loved ones to ensure their safety and well-being, and hence, are reducing our call and SMS rates to Philippines and Indonesia."

Calls from a fixed line and mobiles from the UAE to either of the two countries will cost 99 fils per minute from October 2 to 8. Text messages have also been reduced to 30 fils per SMS.

On Wednesday a 7.6 tremor struck the Indonesian island of Sumatra flattening the southern city of Padang. A second quake, so powerful it was reported to have been felt in Malaysia and Singapore, hit the city, where more than 400 people are feared dead and tens of thousands remain trapped in rubble.

"We hope for the well-being of all our customers and their families and would like to stand by them in this hour of need," Al Shamsi added.

3485 days ago

What ETISALAT failed to tell the public is that if you are engaged to any of their other plans especially the so-called “Favorite Country Plan” (where you get reduced rate for calling your preferred country during off peak hours) the said consideration will not apply. Hundreds of subscribers from the said calamity-victim countries are enraged of confusion and regards it as a “misleading” advisory. ETISALAT’s customer service department advised to confirm the validity and integrity of any promotions coming from them. Many people especially from the western civilization thinks that it is solely the responsibility of the promoters.

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