Improving business processes

Developing a coordinated approach to business process improvement is difficult in organizations with fragmented, cross-silo process ownership and a disconnect from technology implementations

Tags: Gartner Incorporation
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By  Michael Published  May 1, 2009

Developing a coordinated approach to business process improvement is difficult in organizations with fragmented, cross-silo process ownership and a disconnect from technology implementations. This report addresses the question, What behaviors and approaches distinguish CIOs who are leading business process improvements?

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