DNRD e-solutions ease visa process

DNRD to show several new e-initiatives including automatic visa renewal service for the UAE at GITEX

Tags: Dubai Naturalization and Residency Department - DNRDUnited Arab Emirates
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DNRD e-solutions ease visa process Al Marri continues to drive many technology initiatives for DNRD.
By  ITP.net Staff Writer Published  September 23, 2009

Major General Mohammed Ahmed Al Marri, Director of Dubai Naturalization and Residency Department (DNRD), is positive about the impact of technology on his operations.

"This is another big year for us, a year that will show again we are at the forefront of technology and innovation," he says.

Al Marri is putting the final touches to several new initiatives, ahead of GITEX Technology Week. Top of the tree will be the unveiling of ‘Barqa', an automatic visa renewal service. "There will be no more waiting in line and having to go to a typing service. Everything will be done automatically," Al Marri says.

It is just one of many pleasant surprises we can expect at their stand at GITEX this year.

"DNRD is committed to adopting the latest technology that governs security measures and elevating the standard of human resources, and GITEX is a great opportunity to showcase our experience and gain through the expertise from leading IT solution providers in the show," says Al Marri.

Keen on simplifying its procedures, the department will take the opportunity during GITEX to unveil more automated services. According to Lt. Colonel KhaledAl Razooqi, Assistant General Director of IT, DNRD will showcase its timesaving self-service kiosks with touch screen LCDs, in addition to its online services.

Earlier this year, DNRD launched its Mobile Visa (M-Visa) electronic service that allows people to enter the country using their mobile phone. The service makes use of email and text messages to notify visitors about their visa application status.

Once a visa is issued, an email containing the original e-visa document as a PDF file is sent to the successful applicant. Officials assure that the file will be secured to prevent any ‘tampering' with details. Customers will also receive an SMS notification containing the same barcode printed on the original visa in a 2D format, as well as other key information about the visitor and the sponsor.

Barcode scanners, which have been installed at DNRD checkpoints, then read entry permit details directly off a visitor's mobile phone. The M-visa service, will also give visitors the option of tracking their applications online.

Customers need to pay for the service when applying for entry permits at DNRD offices or online. DNRD revealed that nearly 60% of its services are now online offerings and are pushing for 90% by the end of the year.

"We have been doing a lot of things but the key has been in training our staff so that they are comfortable with all these new initiatives. So far the signs are very good. But the test is on customer reaction - we will see whether our customers are more or less satisfied with what we deliver," Al Marri says.

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