Q-Matic ready to go with the flow

Q-Matic will be promoting its customer flow management (CFM) solutions at GITEX Technology Week. The company will be looking to interact with representatives from banks, retail organisations, healthcare and public sector organisations as well as the travel and leisure industry.

Tags: Q-Matic GroupUnited Arab Emirates
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By  ITP.net Staff Writer Published  September 23, 2009

Q-Matic will be promoting its customer flow management (CFM) solutions at GITEX Technology Week. The company will be looking to interact with representatives from banks, retail organisations, healthcare and public sector organisations as well as the travel and leisure industry.

"We assist clients at all stages from strategic consultancy to help specify the most appropriate solution through to design, planning and implementation, as well as post-installation training and support," explains Michael Hallen, Chief Executive Officer at Q-Matic.

"CFM helps our clients increase sales and productivity and reduce costs by ensuring that the right customer is in the right place at the right time - and is serviced by the most appropriate staff member. CFM consists of a range of modern hardware and software products that together with our expertise help clients with the process of managing customer flows," he adds.

The organisation, which has had a regional operation in Dubai for several years, will be promoting its full CFM offering, consisting of queue management solutions and software applications. According to Hallen, these solutions allow clients to monitor their customer flows, increasing organisational efficiency and improving  customer experience and staff satisfaction.

"We are looking forward to engaging with high-level decision makers in the ICT industry which will ultimately lead to an even stronger position in the Middle East for Q-Matic. We are also looking to reinforce our position as the world leader in CFM," reveals Hallen.

He adds: "We see it as our mission to assist all the new businesses in the area with their CFM solutions in order for them to improve their efficiencies and increase their turnover."

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