Etisalat’s BlackBerry patch designed for surveillance

Expert says software developed by surveillance firm SS8

Tags: BlackBerryEmirates Telecommunications CorporationResearch In MotionSmartphoneUnited Arab Emirates
3492 days ago
Rebel

My daughter living in USA has been having this happen on her blackberry phone. She couldn't get anyone to believe her or understand.

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3521 days ago
James Murgatroyd

Oh come on - either you are an Etisalat plant or naive to the point of stupidity. Of course the Gov't wish to monitor all in and outbound BB traffic - it makes it easier to snoop on the activities of its subversive residents. If Etisilat are so superb, why did they block attempts by 4 overseas operators to start ops in the UAE (At&T, BT, France Telecom & Vodafone)? Time to spit up that pill you swallowed son.

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3527 days ago
Maram Zawaideh

I believe people are over-reacting to the update sent by Etisalat it might be a mistake or unintentional incident that caused negative results, but such incidents happen especially if Etisalat was testing some modifications. I do not think Etisalat needs such tool to make spying on its customer and i believe this harming rumors against Etisalat aims to divert its customers away i was affected but there are solutions and thanks to who tried to help us solve it but i wish we can support our telecom network as well by being positive and thinking positive and acting positive as well. i personally admire their achievements, progress and efficiency thanks to all the proactive positive people who can provide support and reduce doubts which are far from reality

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3536 days ago
Kayed Al-Haddad

Dear Rayman, Thank you for your note. No Etisalat CAN NOT reset the settings, this is only controlled through you/your device only. So please don't worry at all. Regards, Kayed

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3537 days ago
Ch0pstick

An in-depth analysis and free tool was released by Zensay to help deal with this spyware. Whitepaper here: http://bit.ly/IV0nr and tool here: http://bit.ly/YNFsP

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3537 days ago
Rayman

Thank you Kayed I. Al-Haddad , the way you expalained seems to work, but can the service provided re-set those options again? can't we remove this patch all together? Thanks

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3537 days ago
Saad

Mr. Kayed I. Al Haddad seems to be a support agent of Etisalat, working on its payroll. I heard a funny news today that etisalat's profits increased by 11% this year. Ofcourse they did!!! No one is allowed to operate a telecom company in UAE except Etisalat and the newcomer Du (which is at least 5 times smaller than Etisalat in terms of subsriber base).International calls are obnoxiously expensive, so much so that it costs me 3 cents/ minute to call USA from India and it costs me over AED 2/ minute to call India from UAE. Why wouldn't Etisalat want to spy on its users? On every street corner of UAE, there are govt's secret service people romaing about, spying on ordinary & harmless people. They are called CID agents and look just like you and me. Even cab drivers, shop owners and officials in govt and non government agencies and companies work for CID. So my friends, stop whining anf if you wish to live in the UAE, you will have to live with this crap.

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3392 days ago
Kayed I. Al-Haddad

Mr. Saad, If I understood your comments correctly, they are baseless, and I can’t understand what makes you think I am a support agent of Etisalat, working on its payroll. I am a UAE national running five companies of mine. As to your other comments re CID etc... wouldn't you think such security is beneficial to all? Dubai and the UAE government work around the clock to provide the UAE nationals and all the residence with the utmost comfort and the best security. What Etisalat has done does not reflect government actions, thus I think you exhausted your time of glory with your obsolete comments. Try and collect true facts before you submit an unembellished remark. Regrettably your lack of erudite and intellect led to this remark.

3537 days ago
Blackberry Looser

I was never satisfied with my balckberry and now Etisalat sent me the patch as a reminder to change it. I am throwing the Bold in the bin and getting myself an N97. With all due respect i honestly think that Etisalat and Du are not about communication but miscommunication

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3538 days ago
Yousef ALRshed

Why would they lie and spy on their customers ? they're going to lose their trust

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3539 days ago
Kayed I. Al-Haddad

The patch Etisalat sent named Etisalat network upgrade for BlackBerry service and it’s called Registration 4.9100. Now like any software on the BlackBerry device, it has permissions, so for whatever Etisalat may have sent it for is irrelevant. We can stop it from working, this is what you all BlackBerry users must do. 1. Go to options. 2. Advanced options. 3. Applications. 4. Scroll down until you find something called Registration 4.9100. 5. Let the blue highlight be on Registration 4.9100 and press the menu button. 6. Go to and open Edit permissions, you'll find three categories, a) Connections, b) Interactions, c) User Data against all you'll find either allow, default or deny. 7. Turn them all to deny. 8. The system will ask you to reboot, click yes and your problems are solved for ever. Other BlackBerry phones may need to follow the following, 1. Go to options. 2. Applications. 3. Open application and press the menu button. 4. Go to Modules. 5. Scroll down until you find Registration 4.9100. 6. Let the blue highlight be on Registration 4.9100 and press the menu button. 7. Go to and open Edit permissions, you'll find three categories, a) Connections, b) Interactions, c) User Data against all you'll find either allow, default or deny. 8. Turn them all to deny. 9. The system will ask you to reboot, click yes and your problems are solved for ever. Thank you in advance and I hope I was able to assist. Kind regards, Kayed I. Al-Haddad

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