Fire hazard prompts HP to recall notebook batteries

Regional GM confirms company is working with customers in the Middle East to help identify affected laptops

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By  Vineetha Menon Published  May 17, 2009

Hewlett-Packard has announced a global voluntary recall of 70,000 HP and Compaq notebook batteries over concerns of over-heating.

“The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers,” the U.S. Consumer Product Safety Commission stated, adding that there have been two incidents reported to date.

In both cases the batteries overheated and ruptured, “resulting in flames/fire that caused minor property damage.”

“Customer service and safety is a top priority for HP, so right now we are focusing on helping customers identify if their battery is affected,” Anil Kumar, general manager, PSG at HP Middle East told itp.net.

Sold from August 2007 through March 2008, the HP and Compaq notebook computer models that contain the potentially faulty Chinese-manufactured battery include:

HP Pavilion (models dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dv9000, dv9500 and dv9700), Compaq Presario (models A900, C700, F700, V3000, V3500, V3700, V6000, V6500 and V6700), HP (models G6000 and G7000) and HP Compaq (model 6720s).

Kumar has advised customers that might be affected to visit the HP Battery Replacement Program website for more information.

3566 days ago
RAM RAO

In this E era everybody complaints and messes up with more problems , other manufacturers also tries cheat the customers.but nobody appreciates the truth. I would llike to congratulate the HP for comming forward and trying to solve. i would like to tell in few sentences about HP I purchased 2 years back HP Pavilion dv5122ea, my daughter removed around 5 key strokes and also plays with the key board and mouse. she is around 2 years and eight months. she opens the laptops herself and presses the on buttion and also she plays with all the keys during our absense. still my laptop is fine and I am using still. I feel HP is one of the best product still, yes sometimes issue will appear and we need to solve there are many service providers for HP . if service provider not able to fix the problme always you can escalate to Vendors. in one sentence I would like to say HP is HP. nobody beats in terms of speed and look and above all services.

3566 days ago
Nahed Khairallah

I had a similar experience as Mrs. Kunzru. I bought an HP laptop 2 years ago in the US. After 13 months the laptop wouldn't turn on any more. I sent the laptop in for repairs 3 times and HP sent it back as it was! This took 1 month of sending the laptop back and forth. I got mad and called customer service and the representative tried to sell me a new one and said:"we can give you a new model for only $800!!!" After that I escalated the situation to top management where they agreed to give me a replacement laptop after 2 weeks! By that time I had placed an order for an Apple MacBook Pro which I am extremely happy with. I gave the new HP to my sister and it overheats way too much. Personally, I will never buy an HP laptop again. I'm a proud Mac owner now.

3568 days ago
Mrs Kunzru

In my home alone, my children and I owns 5 HP laptops and 1 HP Touchsmart. I did not have any problems with the older ones but I do have frequent problems with the latest 3, especially the Touchscreen. I called the customer service and was refered to the technical people and was asked to do many things and was asked to call back after it's done. Unfortunately the problems remain. I called back to the technical people, one of them was very very impatient and became rude when I did not know how to "print screen". When I asked calmly if he was impatient with me, he said YES ! I thought he did not understand my question and I repeated the question and he answered with a big YES ! If this is HP's customer service then I have big ??? about anything HP. Now my facy big screen Touchsmart cannot even increase the fonts. Bravo HP

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