Avaya holds workshops to push case for IP telephony solutions in region

  • E-Mail
By  Published  September 8, 2006

Avaya is hoping to boost regional take-up of its internet protocol (IP) telephony solutions with a series of regional workshops. The firm last month announced its first in-region operational workshop for the Middle East and North African (MENA) channel partners.

Avaya executives said the workshops have the key objective of extending Avaya tools and processes to enable partners to conduct business with customers more efficiently.

The workshops will help to provide training focused on enhancing partner engagement and streamlining joint efforts to deliver maximum results and customer satisfaction.

“It is imperative that when a customer is buying Avaya, they can either talk to our channel partner, or to Avaya directly, knowing they will get the same well-informed expert perspective; unmatched implementation and excellent delivery standards,” said Roger El-Tawil, channel and marketing manager, Avaya MENA.

“We choose our business partners carefully to ensure that this is always the case, commit to ongoing training to develop their knowledge of new products and services, as well as streamlining the operational front of the Avaya-Partner engagement,” he continued.

“In a survey conducted at our roadshow earlier in the year we saw that over 70% of regional businesses were looking at implementing IP telephony in their infrastructure, which offers a fantastic opportunity for channel partners with communications expertise,” El-Tawil went on to add.

Avaya also announced last month that it has been identified as the market leader in interactive voice response technology, in a market study conducted by Frost & Sullivan.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code