Nakheel rolls out Infor asset management solution

Property developer takes $3 million in licences to extend asset management system across all projects

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By  Mark Sutton Published  November 8, 2008

Dubai property developer Nakheel has rolled out Infor’s Enterprise Asset Management (EAM) solution to provide it with a complete view of all company and third party assets.

The Infor solution, EAM Enterprise Edition, will give Nakheel the ability to track many different types of assets, from cranes to air conditioning, and monitor and measure performance.

Nakheel has spent $3 million on licenses for the solution, to enable all operational users to access the system, and the Infor EAM has also been integrated with Nakheel’s existing CRM system. The holistic view of assets will allow users to better manage maintenance cycles and customer service

The system includes an online portal that enables Nakheel’s customers to check the status of their work requests and scheduled maintenance

Chris O’Donnell, CEO of Nakheel said: “Infor EAM enables us to honour our customer service agreements across millions of assets. We had no hesitation in capitalising on the benefits realised in the pilot phase by extending our investment in the solution. The additional licenses empower all users in our Dubai operations to measure the service levels, reliability and cost of assets across our property portfolio. This degree of visibility and control will help us to identify areas where costs can be reduced and service levels improved.”

Infor’s Dubai-based partner, Intertec Systems will provide ongoing support for the project.

“Nakheel’s extended investment in Infor EAM is testament to the functionality built-in to the solution. Infor’s EAM solutions enrich the operations of enterprising companies like Nakheel through providing them with the tools to better manage their assets. Nakheel is already benefiting from accelerated productivity and tighter cost control, which is vital as the company continues to grow its property development and management portfolio,” said Paul Hammond, GM & RVP Middle East, Infor.

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