Etisalat customers embrace eSupport

Over 10,000 customers download the free troubleshooting application in just one month

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By  Vineetha Menon Published  November 2, 2008

More than 10,000 customers have downloaded Etisalat’s eSupport software that automatically troubleshoots connectivity issues in just one month, Etisalat announced.

The free service reduces the number of calls to the Etisalat call centre for support, and can be used by Al Shamil, Business One and dial up users.

eSupport also provides users with a personal support code which can be used by Etisalat’s call center technicians to remotely access the connected computer to resolve advanced connectivity problems.

Pleased by the uptake witnessed, Etisalat estimates that eSupport subscriptions will increase to 200,000 in the next three months.

“Self-help technologies like eSupport are becoming quite popular across the world as they reduce human dependency and are efficient for both the customers and organizations,” commented Khalifa Al Shamsi, consumer marketing vice president at Etisalat.

“eSupport will not only expedite problem resolution at the customer end, but will also result in higher customer satisfaction and create newer benchmarks in proactive customer support,” Al Shamsi added.

3158 days ago
Pichon Punyakhetpimook

Due to my mobile phone no.0509703709 I got two times surprise me like this, I've top up 100 AED and continue use for not more than 50 AED, after I check the balance it shown - 50 AED up, second time (today) it show -63.83 AED, Do any mistake in your system It make me problem if you cannot clarify or give the money back to my account I'll no longer use Etesalat and I'll inform this troble to the public and my company to consider this cheating of etisalat then raising up to management meeting. Please give me back the right answer and let do some thing for this account.....Please....it too much money lost.

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