Ajman Municipality shifts resident services online

Ajman's Municipality and Planning Department has announced a new e-services platform that includes an online portal to receive applications and manage queries.

The initiative, designed and implemented by software development company LINK Development, involves a comprehensive integration of the municipality's systems and processes.

It includes the launch of a portal delivering e-services to citizens and businesses; a secure intranet for better collaboration among municipality employees; and a secure extranet for easier cooperation with other government ministries and departments. The portal enables businesses and individuals to access 18 municipality services such as land registration, agricultural and work permit-related services through a fully automated system.

Ajman Municipality and Planning Department IT director Faisal Buafra says the e-services offering will not only offer "greater convenience and efficiency" for customers, but enable "better handling of queries by employees and promote greater transparency" within the organisation.

LINK Development, which implemented the solution, has been operating in the UAE for 11 years and is a well-known developer of e-government solutions across the GCC region.