Extensya selects Avaya for new call centre infrastructure

Avaya contact centre solutions to power up to 850 call centre agents

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By  Imthishan Giado Published  September 14, 2008

Contact centre service provider Extensya has selected call centre specialist Avaya to build its new communication infrastructure and help drive its service.

The Jordan-based company will use the Avaya system for 850 of its agents, with an option to scale to upwards of several thousand clients depending on future requirements. Extensya – which launched in April 2007 – provides a number of round-the-clock outsourcing services in addition to solutions for customer relationship management, human resources support, billing and collection, and a range of other services.

Nidal Abou-Ltaif, Avaya’s managing director for the Middle East, North Africa, and Turkey said: “That an outsourcing visionary such as Extensya utilises Avaya contact centre solutions only reinforces our leadership position in the contact centre space. We are delivering highly reliable solutions to support Extensya’s vast contact centre operations, and our portfolio of solutions incorporates a broad range of capabilities and applications to meet the needs of a full-scale customer service operation.”

“Through our vast portfolio of outsourced services, Extensya is bringing global standards of outsourcing with local expertise, to the region. While we aim to be a local and regional outsource service provider, we are also creating job opportunities for talented Jordanian youth. We have partnered with Avaya to compliment our human talent with efficient communication equipment, and help us deliver superior contact centre management, to ensure our customers full business continuity,” added Wael Daoud, Extensya’s CEO.

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