Banks react to card controversy

UAE customers advised to change PIN numbers as investigation continues

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By  Vineetha Menon Published  September 10, 2008

Several banks in the United Arab Emirates have advised their customers to change card PIN numbers after it was found that thieves were using stolen credit card information to make purchases in the United States.

The latest scam was uncovered only when employees at the US Embassy and other American citizens residing in the UAE found that unauthorized purchases came up in their card statements.

HSBC, Dubai Islamic Bank, Emirates NBD and National Bank of Abu Dhabi have all informed their customers of the scam and advised changing card PIN numbers as a precaution.

According to a statement released to the press, HSBC has requested customers to change their PIN numbers at any of their ATMs and have refunded the "small number of our customers that have been affected."

As the furor continues, all customers should remain vigilant and report any suspicious activity to the right authorities.

3630 days ago
Graham Plater

In a word - electronically. So look hard at the credit card slot of your ATM and, if it looks in any way unusual (like there's an extra frame around the slot), leave your card in your pocket. It also pays to look up to see if there's a little electronic eye looking at the keyboard you type your PIN number on...

3630 days ago
KrisZ

So how did all the credit card information get into the hands of these miscreants? Are the banks telling us everything? Was one of more of them hacked into and the information syphoned out?

3630 days ago
bankobserver

Banks should look to adopt more radical solutions such as the IrisGuard Bio Metric Identity Management solution as used by Cairo Amman Bank in Jordan, whereby customers do not utilise ATM cards. Rather they have their Iris's scanned by the bank so that when they use an ATM, Teller Position or online banking they are then verified as being the authentic user. In this way with no need for ATM Cards or PIN numbers fraud by a third party is impossible.

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