Gartner identifies corporate telephony leaders

The analysis firm positions Avaya, Cisco, Alcatel-Lucent and Nortel as the leaders, with NEC and Mitel as challengers in its annual report.

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By  Sathya Mithra Ashok Published  August 19, 2008

Leading market analyst Gartner, has identified the likes of Avaya, Cisco and Nortel as leaders in its Magic Quadrant for corporate technology this year. The quadrant places NEC and Mitel as the important challengers in the segment.

The research report also indicates that unified communications (UC) now plays an important role in corporate telephony decisions globally.

“The role of the IP PBX is also starting to change. We expect that, by 2010, many users routinely will be using an integrated set of collaboration tools beyond telephony, switching among them to reach the highest value combination of communications services inside and outside the firewall, with colleagues, as well as with partners, suppliers and customers, across wired and wireless networks,” the report stated.

It continued: “It is increasingly important that companies consider their telephony partners in the broader context of a UC strategy. Companies should take this opportunity to consolidate their investments into a smaller number of vendors, using IP telephony to deliver a consistent platform across the estate of users in preparation for integration with UC and collaboration platforms, especially for branch, small offices and customer service locations.”

The magic quadrant for corporate telephony focuses on technology providers that design, manufacture and distribute a combination of hardware and software products to provide telephony solutions.

Leaders in the quadrant were chosen based on criteria such as demonstrable telephony applications, sales and marketing activies worldwide, existing market share and the relative interest and inquiries generated by clients. Vendors were evaluated on their ability to deliver along with completeness of vision.

This year’s quadrant represents Gartner’s first attempt at representing its three major regions, North America, EMEA and APAC, through one common, global quadrant. Previously, it had a quadrant each for the regions. Gradual maturity in the telephony market, globalisation and the fact that telephony is becoming more of a software application induced this year’s decision to consolidate the three regional magic quadrants in corporate technology.

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