Etisalat and Cisco join for managed services

Etisalat and Cisco have teamed up to enable the UAE telco operator to provide managed information and communications technology (ICT) services to its customers.

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By  Published  December 23, 2006

Etisalat and Cisco have teamed up to enable the UAE telco operator to provide managed information and communications technology (ICT) services to its customers. The UAE telco operator and networking giant have signed an agreement to bring managed services to Etisalat’s corporate and small and medium-sized business (SMB) clients. “Our partnership with Cisco furthers Etisalat’s commitment to offer total solutions while maintaining one interface with our valued customers,” said Ahmad Abdulkarim Julfar, chief operating officer at Etisalat. “With Etisalat’s regional and UAE market knowledge and Cisco’s global expertise, we can ensure the provisioning of advanced and unique services to our valued customers. These solutions include state-of-the-art managed data, security, unified communication and video services.” Through the agreement, Etisalat will supply its customers with full life cycle management — from preparing and designing to installation, final deployment and support. Etisalat and Cisco said they will cooperate in several areas including wireline and mobile infrastructure, managed ICT services development and building, as well as addressing the needs of the fast-growing real estate sector in the UAE. Whilst managed services are well established in the US and Europe, the Middle East market has traditionally lagged behind in this area although demand is now picking up. “The demand for managed ICT Services is increasing dramatically in the region,” said Samer Alkharrat, general manager, Cisco Gulf. “The partnership with Cisco will help Etisalat reap benefits by consistently reducing IT costs while increasing employee productivity and the level of services in the country.” “Cisco’s managed ICT services solution removes much of the burden associated with the enterprise’s operational expense and overhead, thus allowing businesses to optimise cost and focus on their core business,” Alkharrat added. Cisco said that it would work with Etisalat’s sales, marketing and engineering teams to develop the services and take them to market.

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