D-Link opens service centre in Computer Street

D-Link opens new service centre in UAE to improve service to customers and channel partners

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By  Julian Pletts Published  June 9, 2008

Networking vendor D-Link claims that it has strengthened its focus on consumer service with the launch of a new service centre based on Khalid Bin Al Waleed Road in Dubai.

With the new service centre - open seven days a week - the vendor says that end-users will be able to have faulty products tested and replaced at a faster turnover rate. D-Link also claims that partners will now benefit from faster response in testing and replacing faulty items by simplifying of the return material authorisation (RMA) process.

"Our main focus is to improve customer satisfaction by improving after- sales support and services", asserted Harrison Albert sales director for the MENA region at D-Link. "Targeting an average annual growth of 60%, the implementation of service centres and remote offices is part of our long term strategy to build the right infrastructure for the market demand in the Middle East and North Africa."

D-Link says that it is keen to receive first-hand understanding of prevalent problems in order to improve its service to end-users and reveals that it has plans to expand its customer service offering in the near future to the remaining GCC countries, the Levant and the North African region.

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