WD opens centre in the region

  • E-Mail
By  Published  September 8, 2006

Hard drive vendor Western Digital is opening a service centre in Egypt. The Cairo facility is designed to cut the time it takes to address the service requirements of partners in the region.

The centre will act as a hub for the vendor to handle malfunctioning or defective drives, in the same way that it already does at an existing facility in Jebel Ali, UAE.

Western Digital will now be able to receive faulty hard drives from authorised partners, validate the warranty terms and issue a return merchandise authorisation (RMA) number to the distributor, which in turn can get a credit note or replacement drive.

Hafeez Khawaja, senior regional director for Western Digital Middle East and Africa (MEA) and South Asia regions, claimed the move marked “a commitment to increase customer satisfaction” by making it easier for partners to work with the vendor.

“The idea behind opening this new service centre was to provide our customers in North Africa with a best-in-class value proposition in terms of after-sales service. Egypt, being the economic and technology ne- rve centre of the region, was a natural location for the service centre,” he added.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code