50% discount for net disruption

Bahraini telecom Batelco chops internet customers' March bill in half as 'goodwill' gesture, official says.

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By  Dylan Bowman Published  April 21, 2008

Bahraini telecom Batelco has given internet customers a 50% discount on their bills for March due to the disruption to services caused when four undersea cables were damaged, the company said on Monday.

The damage to two intercontinental cables off the coast of Egypt and another two cables off the UAE coast caused weeks of disruption to internet and international telecoms services across much of the Middle East and Asia in February.

"As a gesture of goodwill in line with our brand values and customer centric focus, we are delighted to announce that our internet customers have received a 50% discount on the rental changes in their March bill,” Batelco Consumer Customer Unit General Manager Nick Di Marzo said in a statement.

Batelco first said it planned to reimburse customers in February.

Batelco is the only telecom service provider in the region to offer compensation to customers for the disruption to services.

4104 days ago

A while back when the problem with the internet started, I complained as I can imagine so many others did. I impressed on Batelco that as a Customer they should consider providing some retroactive reimbursement as we were paying for a service, which under the contract we signed, was now not being fulfilled. In brief I told Batelco that they should reimburse or show some conciliatory gesture to demonstrate that they care about their customers. With today’s announcement, I am pleased that Batleco has taken on board what its customers say. It shows that Batelco is fast moving towards customer orientation which is great news for Bahrainis. I just wish that the other countries in the region cotton on this mode of operation. Well done Batelco, credit where credit is due.

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