ITS and Sun to help telcos service customers

Telecom solution will enable operators to manage customer care and billing for growing subscriber bases

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By  Julian Pletts Published  April 21, 2008

Sun Microsystems and ITS have teamed up to offer a telco solution enabling regional providers to service up to 25 million subscribers across the Middle East.

ITS, which is an executive member of Sun's Partner Advantage programme, says that the solution will include ITS' flagship customer care and billing system, TABS and Sun's server and storage technology.

"The Middle East's telecom sector has reached the milestone of regionally-based operators managing extended subscriber groups exceeding millions of customers, and the technology underpinning their networks must now be equal to the challenge of serving so many customers simultaneously," said Olivier Schaller, Sun's business development manager for the communications industry, Middle East and North Africa.

The joint offering from the two companies will allow telecoms to centrally deploy and manager the TABS customer care and billing solution for the provision of new customers in addition to addressing user problems and monthly payments.

Mohammed Khafagy, marketing manager for Telecom Industry at ITS, claims that technology is the key differentiator in enabling regional telecoms service providers to compete more effectively against global operators. He also explained that the joint offering had recently been ‘benchmarked' at two UK and Paris-based Sun solutions centres.

"Our objective in benchmarking the joint ITS and Sun technology was to demonstrate that the Middle East's telecoms operators are putting the investments in place to manage and provide superior service to subscriber bases that exceed 25 million users, with capacity planning and scalability for even more customers as their market reach increases," said Khafagy.

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