Samsung opens first customer service centre in KSA

Samsung today opened its Customer Service Plaza to support customers in Saudi Arabia

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By  Mark Sutton Published  April 8, 2008

Samsung has opened its first customer service centre to cater to customers in Saudi Arabia today.

The Customer Service Plaza, located on Khurais Street in Riyadh, is intended to provide a one-stop shop for servicing and repairs of the full range of Samsung Consumer Electronics.

The company will kick off its expanded customer service offering with a Free Service Campaign, that will offer free servicing for Samsung Consumer Electronics customers across Saudi Arabia from 12th to 16th April.

GC Cho, general manager of Samsung Electronics Saudi Arabia said: "The opening of the new customer service plaza is part of the company's bid to foster closer ties with its Saudi consumers.

"Samsung products are as much of a ‘lifestyle' choice as a ‘technology' one. When our customers purchase a Samsung product, be it a fridge, mobile phone, notebook or television, we want them to feel sure that they're investing not only in a beautifully styled product, with superior technology, but also a fully-focused customer service programme to support them with help and advice should they need it," he added.

Alongside walk-in customer services, the company will also host a customer service hotline, and the company plans to include more CRM features into its Customer Service Plaza website in May.

3144 days ago

sir i need your help in locating this samsung center in mashael khaled here in khobar. i presumed that they moved there location cause how many times i phoned in this given number 893-8200 no one is answering. Couple of times as well i went to there office it's closed, Its been 2mos now that my phone is with them for replacement. I was waiting for too long, no phone calls to inform me as to where i can claim my samsung omnia 2. m begging you to assist me and pls do email me as possible. i have here my service order paper given to me and salesman is malik hassan khedir

3183 days ago

Sir I have a samsumsung mobile ( X 620 ) that needs a service and could not find a place pls help to find the nearest service center in Ras Tanura or Dammam

3246 days ago
Rahamathulla Batcha

Sir, i want to repair my samsung mobile. please provide me the address and location map of riyadh service plaza. Thank u.

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