Paltel launches carrier-class VoIP service

Nortel infrastructure will allow Palestinian operator to enter lucrative multimedia markets

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By  Roger Field Published  April 3, 2008

Paltel, the national telecom operator of Palestine, has joined forces with Nortel to deploy a carrier-class VoIP service in the West Bank and Gaza.

While VoIP services have been available in the Palestinian Territories for some years, the new offering from Paltel will provide high-speed access and greater reliability, allowing the company to develop new revenue-generating multimedia services such as instant messaging and video conferencing.

The carrier-class service has been made possible through Paltel’s agreement with telecom and network specialist Nortel, to supply technology that supports international VoIP and hosted SIP (Session Initiation Protocol) services. The agreement also includes network maintenance from Nortel’s global services portfolio.

The solution includes two Nortel Communication Server 2000 softswitches, located in London and Ramalah, with six Points of Presence (PoPs) in the US and the Middle East, where PalTel international calls are handed over to other operators.

“This is a common practice for Paltel and is in harmony with our vision and objectives,” said AbdulMalik Jaber, Paltel’s CEO. “We always strive to reach world-class standards in terms of technology advancements and as part of our strategic plans, which in return helps us to diversify our product offerings and satisfy our customer needs.”

Mohannad Heajawi, Paltel’s general manager, said that the softswitches are particularly important, as they mark the company’s first steps towards offering a “fully converged next-generation network” and allow it to offer improved international VoIP services.

“Next to the cost benefits, the Nortel Communication Server 2000 allows Paltel to introduce new SIP-based voice services such as IP Centrex and advanced multimedia services,” Heajawi said.

Sorin Lupu, president, Eastern Europe Markets, Nortel, added: “By making the most of its high-capacity network infrastructure, PalTel is able to develop and deliver new revenue-generating multimedia services such as instant messaging, presence and video conferencing while maintaining quality of service.”

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