Muscat International Airport to get $4.2m IT upgrade

Oman Aviation Services to roll out new services including SITA applications for customer check-in, processing and baggage handling

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By  Mark Sutton Published  March 26, 2008

Oman Aviation Services (OAS) has announced a $4.2m revamp of its IT systems at Muscat International Airport. The company, which is the parent of Oman Air, is making the investment to improve services to cater for a 22% growth in passengers last year.

OAS will roll out solutions from airport management specialists SITA, to manage a variety of services including check-in, flight boarding and baggage handling.

Habib Bhacker Habib, head of IT, OAS said: "The Omani Aviation sector has undergone significant changes over the last few years at both the airport and airline level. SITA meets our needs today but it also has the industry expertise to provide us with cutting-edge IT solutions that will enable us to continue to deliver to high standards going into the future and to maximise use of shared infrastructure, for example through the SITA Airport Hub initiative which allows all airlines based here to reduce costs through the shared-use of communications systems."

The OAS project will include SITA AirportConnect Open passenger processing system, SITA BagManager and PassengerHandler to improve passenger check-in. The applications will be accessed through 30 workstations.

Hani El Assaad, SITA's regional vice-president, Middle East & Turkey, commented: "These solutions are designed to help optimize resources by reducing flight delays, increasing passenger satisfaction and lowering baggage-handling costs. We are extremely pleased to be working with OAS and we look forward to building a close on-going relationship."

The project is due to be fully operational within three months time.

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