Bloggers claim Kuwait ISP server problem reveals users confidential data

Google and FASTtelco reject blog claims that FASTtelco customer's online data was revealed

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By  Mark Sutton Published  February 26, 2008

Internet users in Kuwait claim they were able to access other people's web mail and online banking details due to a server error at a Kuwaiti ISP earlier this month.

According to blog postings on Kuwaiti blog www.248am.com , customers of FASTtelco were unable to access their own accounts, and were able to access other people's Gmail accounts and other confidential data, after an apparent DNS caching server problem. Users also reported problems with accessing Amazon.com, Facebook, and Kuwaiti banks and stock trading services.

Google acknowledged that there had been a problem with caching although a company spokesperson said that "no user had access to anyone else's Gmail account, but could only see a Gmail summary page of another user".

Google also declined to specifically name FASTtelco as the affected service provider.

A statement from Google read: "There was a problem in our interaction with a caching server in Kuwait. We take our users' security very seriously, and we reached out to the local ISP to straighten this out. It should be fixed now, but if users see any more instances, we'd like for them to contact the Gmail support team at http://mail.google.com/support/."

FASTtelco also denied that any personal account data had been accessed, and said that there had been no problem with its servers.

Ali Derisavi marketing manager, FASTtelco said: "We did not have any sort of a problem with Google. Some users contacted Google directly and reported the problem. We were contacted by Google and could not identify a problem. Additionally, our customer care agents did not receive a single call concerning this particular problem."

Derisavi described the reports as "propaganda" created by bloggers with a "history of hostility against FASTtelco".

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