Batelco makes refund for Internet disruption

Batelco Internet customers to pay half of normal fees for Feburary following service disruption

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By  Mark Sutton Published  February 14, 2008

Batelco has announced a refund for its internet service customers because of the disruption to services earlier this month.

All Batelco internet customers will be credited with half of their normal monthly fee, meaning effectively that bills for this month will be halved.

Damage to four undersea cables at various points around the region caused service outages in many countries at the start of February.

Batelco chief executive Peter Kaliaropoulos pointed out that while Batelco is not obliged to make any refunds, the company felt this was the right thing to do for its customers.

"Even though no Batelco customer lost their internet access throughout this period, we are aware that they experienced slow downloads due to congestion. Our engineers started to re-route traffic within minutes of the cable cuts and our investments in network diversity served us well to restore significant connectivity on remaining operational cables and satellites," he said.

"We understand that, whilst no fault of Batelco, our customers were severely inconvenienced. Consistent with our brand values and Customer Care principles, we are offering this once-off payment recognising the unique circumstances," he added.

UAE telecoms operators Etisalat and du were both contacted to see if they would also be making refunds, but failed to respond at the time of writing.

3411 days ago
teresa garza

I did not give yall the right to take out the money from my bank i did not sign any paper from yall.I won't yall to put the money back into my bank and for yall to stay out of it.Do yall understand.If yall do it again i will see about turning yall in about taking peoples money with them without them knowing

3984 days ago


3984 days ago
Huiam ADF.

Well Batelco did a good job hope Etisalat will do the same, since it's unfair to pay for a service you didn't get!!

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