NBAD calls up Avaya solution

National Bank of Abu Dhabi rolls out Avaya IP Telephony to over 100 branches

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By  Eliot Beer Published  February 11, 2008

National Bank of Abu Dhabi (NBAD) has deployed an Avaya IP-based telephony system across its headquarters and network of more than 100 branches in the UAE.

"As a leading regional bank and a large financial institution, voice quality and security were of paramount importance when we selected our communications solution," said Srood A Sherif, CIO at NBAD.

"With our plans for expansion, it's important to have a converged communications network that is secure, reliable and that seamlessly links our branches to the head office, allowing employees access to the communication tools they need from wherever they are," he added.

According to Avaya and NBAD, six sites have now gone live, and six months into the deployment around half of NBAD employees are now using the IP telephony system. NBAD's aim with the new technology was to streamline its operations and communications infrastructure.

"Not being able to communicate effectively with our disparate systems across our bank branches has affected employee productivity, which impacts operating costs, and produces delays in meeting business needs. We wanted to extend a single dial plan to over 3,000 employees and provide them with flexible communication tools to enhance productivity and allow them faster access to information," explained Sherif.

Nidal Abou-Ltaif, managing director of Avaya in the Middle East and North Africa, said: "Changing the way employees in financial institutions communicate is a challenging task. A bank's performance can be hampered by the lack of various communication tools, and banks can't afford to ignore the many benefits available today from transforming their business with real-time collaborative communications."

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