Linux users receive local support boost

Open source specialist unveils service centre.

  • E-Mail
By  Administrator Published  September 9, 2007

Regional Linux users received a boost today as open source leader Red Hat announced the opening of a regional support centre for the Middle East.

The Red Hat Certified Support Centre is set to open in Dubai on December 1. Red Hat's local partner Opennet will operate the facility, which will be only the fourth partner-operated centre in the EMEA region.

"There is increasing demand for Red Hat's open source solutions in the Middle East," says David Allinson, general manager at Opennet. "We are pleased to be extending our agreement with Red Hat, making Opennet the first point of contact for Red Hat support for all customers."

The major advantage of the local centre will be for Standard-level support holders in the Middle East. Previous support was offered on European timings - Monday to Friday - but the new centre will be able to offer regional timings.

This means customers which previously had to purchase Premium support from Red Hat can now use the company's standard support, supplied through Red Hat, according to the vendors.

Opennet will roll out extended local Red Hat support countries across the Middle East, including KSA, Oman, UAE, Qatar, Bahrain, Kuwait, Iraq, Libya, Yemen, Egypt and the Levant.

Clients will be able to call local numbers and technical queries logged to Red Hat will be directed to the Opennet certified support team for processing in local languages and at local times.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code