Jacky's brings quality of service to customers

Jacky's Middle East has launched a new customer interactive feedback solution called Quality of Service (QoS) at GITEX this year.

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By  Administrator Published  September 9, 2007

Jacky's Middle East has launched a new customer interactive feedback solution called Quality of Service (QoS) at GITEX this year. The Dubai-based company's Visitor Management Solutions department is also displaying its visitor and queue management systems, people counting solutions and wireless technologies at the show.

"Customer needs and expectations are evolving rapidly across different sectors and this has placed heavy demands on both public and private organisations seeking to deliver high service standards," says Ashish Panjabi, chief operating officer, Jacky's Middle East. "Our new QoS offering will help deliver superior customer service capabilities by managing their systems more effectively."

Catering to diverse government and private sector requirements, QoS provides four different affordable options, namely, Interactive Touch Screen Kiosk Units, Touch Screen Wall Hanging Units, Customer Interactive LCD Display Screens, and Fixed Buttons.

"The QoS module was developed because customers who had bought queue management systems from us wanted to gauge customer satisfaction levels as well. With this information now available with the QoS module, an organisation can measure overall customer satisfaction levels and also monitor the performance of their staff," says Panjabi.

The new QMS1000 and QMS500 models boast LCD display screens that will help users personalise their office while providing maximum information to customers.

(Stand 305)

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