Acer and Philips best for post-sales service

IT and consumer technology vendors Acer and Philips offer product buyers the most comprehensive and innovative after-sales support in the region, according to the findings of a Windows Middle East magazine investigation.

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By  Matthew Wade Published  June 26, 2007

IT and consumer technology vendors Acer and Philips offer product buyers the most comprehensive and innovative after-sales support in the region, according to the findings of a Windows Middle East magazine investigation, due to be published next month.

The investigation was conducted by the magazine's editorial team and covered six of the biggest IT and consumer electronics multi-product providers, including Sony, Samsung, LG Electronics and Panasonic.

Acer was found to offer the most innovative services thanks largely to its popular Collect & Drop scheme, which applies to faulty notebook and LCD monitor products based in the UAE and, to a more limited extent, in Saudi Arabia. The firm's spokesperson also told Windows that the company was looking next to launch Collect & Drop in Kuwait.

Philips meanwhile offers the most pervasive international warranty offer, as this global support covers every type of consumer electronics product for the first year. An approach unmatched by any of the other vendors interviewed.

Read the whole report in the August issue of Windows Middle East magazine (English edition), on sale across the Middle East during July.

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