Giving the guest what they want

Admittedly, it is hard to please all of the people all of the time, but some hotels just seem to manage it better than others, even when they are working flat out. A recent visit to the Four Seasons Hotel Doha proved particularly impressive, as staff remained courteous and smiling even as my photographer and I turned the hotel upside down.

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By  Sarah Campbell Published  April 3, 2006

|~||~||~|Admittedly, it is hard to please all of the people all of the time, but some hotels just seem to manage it better than others, even when they are working flat out. A recent visit to the Four Seasons Hotel Doha proved particularly impressive, as staff remained courteous and smiling even as my photographer and I turned the hotel upside down. The kitchen brigade were particularly cheerful, as we created chaos while they calmly prepared to cater for a 2000-cover banqueting event. This team certainly went above and beyond as they catered to our needs. The hotel is a hybrid business and leisure destination, so to say that it offers something for everyone is an understatement: it has copious amounts of meeting space, a stand-alone gym, some fantastic dining options, and, of course, a prime location right on the beach. The only thing missing for me was in-room tea and coffee facilities. This is an absolute must, especially for single female travellers like myself that are maybe not comfortable ordering early morning or late at night room service. I noted this on my guest comment card in Doha and by the time I was back in the office I had received a friendly e-mail from Livio Faverio, hotel manager, noting my comments. Something tells me that whenever I check into a Four Seasons hotel worldwide in the future, a little kettle will be waiting for me. Such a quick response really left an impression. If I were in any doubt about visiting a Four Seasons hotel again this certainly would have converted me from doubter to believer. Once again, it’s the small things that make the difference.||**||

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