Hotelier Middle East Monthly Update - October 2005

  • E-Mail
By  Sarah Campbell Published  October 2, 2005

Staff motivation|~|AnilL.jpg|~||~|A smile. It is often the main differentiating factor in what makes a good hotel great, or just average. But how often do you ask ‘What do our employees have to smile about?’ We expect them to ooze warmth and hospitality 24/7, and that’s no easy task, especially in the Middle East where hotels are enjoying record occupancies and low season is but a distant memory. Yet, how often do we give something back? Hotel owners and senior managers are enjoying bumper profits and plenty of pats on backs, but the line staff are often forgotten as hotels run at full throttle. Most international chain hotels recognise the staff member of the month or the quarter, but often all they receive is a handshake and photo opportunity with the GM. It is not a lot to show for all the hard work that has been put in beforehand. I was talking to Pam Wilby, GM at the new Grosvenor House hotel in Dubai, early last month (see interview, p10). The executive committee and Wilby have come up with some great ways to reward staff, including the ‘Grosvenor Grammies’, an Oscar-styled annual awards ceremony that provides staff with a real red carpet experience. Set to take place each year on the anniversary of the hotel opening, the Grosvenor Grammies enable staff members to experience the glitz and glamour of a gala dinner. After all, they put so much effort into organising these events behind the scenes, why not have them test drive the product? Other properties offer staff the opportunity to spend one night in house, as a guest of the hotel. It’s a simple idea, but what better way to make someone proud of their product than to let them experience it? Then, they can really sell the hotel, even if this is not their primary job function. Every staff member should be an ambassador for your hotel. Hotelier Middle East, believes in rewarding the unsung heroes. That’s why, in 2004, the magazine launched the Hotelier Middle East Awards. Now in its second year, the awards, in association with JC Maclean, have gone from strength to strength, as hoteliers across the region have been nominating staff for a whole range of awards, ranging from laundry manager of the year to front office person of the year. The deadline is fast approaching to send in nominations, so make sure you recommend a colleague before October 15. What’s more, for the first time, Hotelier will be presenting its awards at a gala dinner in November (see page 44). Taking a leaf out of Wilby’s book, we want to provide a red carpet experience to your laundry and housekeeping staff, to name a few. I look forward to seeing you there. ||**||

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code