Tecnoserve offers SMBs managed services

The most recent entrant into the regional outsourcing market, Tecnoserve, is targeting the vast small to medium sized business (SMB) space, which it believes is most in need of IT infrastructure support.

  • E-Mail
By  Zoe Moleshead Published  May 26, 2003

Outsourcing|~||~||~|The regional outsourcing market has gained increasing momentum over the last 18 months, particularly in the UAE where the likes of Etisalat, HP and Dubai Internet City/IBM have opened the doors to their data centres to provide hosting, co-location and managed services to local enterprises.

While these players are able to capitalise on global brands and resources to attract customers, the most recent entrant into the market, Tecnoserve, is targeting the vast small to medium sized business (SMB) space, which it believes is most in need of IT infrastructure support.

The argument for outsourcing the IT demands of a company — no matter how small or simple — is the freedom it provides an enterprise to focus on their core business, says Andrew Costa, general manager of Tecnoserve. Furthermore, he suggests that SMBs can reap cost and management benefits from handing over their IT infrastructure to a trusted third party.

“When you buy a car, you don’t buy a mechanic as well to keep your car running. Similarly, why should a company that, for example, manufactures coat hangers have an IT guy to keep their computers running when they can outsource that and spend potentially half the money and effort to protect their investment,” he comments.

As such, Tecnoserve is initially targeting UAE-based SMBs with a range of infrastructure services, which incorporate assessment, development and support. The company is proposing to both manage and troubleshoot everything from wireless networks and security products and policies to basic IT devices, server backup and software licensing.

“Basically we do four things — infrastructure assessment, infrastructure development, infrastructure support and the fourth is [helping companies] understand the intricacies of licensing. We help them make sure that they get legal but not over-licensed software,” says Costa.

“When it comes to specialised applications we don’t do it in house, but we partner with people that help us deliver a turnkey project,” he continues.

Among Tecnoserve’s initial partners is ASPGulf, which will be providing their hosting expertise and facilities to the company. Furthermore, Costa affirms that the company is committed to delivering best of breed solutions to its customers, and consequently, one of its core value statements is independence.

“We proscribe to three value statements: quality — we only hire certified staff; responsiveness — if we are there when they need us… they see that as a value, and finally we are independent. We don’t represent any vendors, we go in and see what they [enterprises] have and what they need and because we know the products we can propose a best of breed solution to them,” he explains.

Core to its ‘quality’ promise is a team of certified IT professionals and, although, Costa admits that it is still a small pool of staff, their skills range from Mac and Linux to MCSEs and CCNAs, which “are the two skills that are most needed [by SMBs] and most readily available,” he says.

Tecnoserve has also identified security and server backup as two of the most critical IT problems within the SMB sector. In fact, Costa says there is an alarming lack of security awareness, with many companies failing to invest in security policies and antivirus or firewall products.

“Three of our clients were virus [victims] before we got involved and this is why we were able to get involved. So in a way it helps us, but it’s not how we want to engage with people. We want to fix the problems before they get hit,” he adds.

Awareness is also proving a critical issue for Tecnoserve. Outsourcing services are still fairly underdeveloped and underutilised within the regional market. This is further compounded by the lack of IT savviness among some of the local SMBs. As such, Tecnoserve has adjusted its pricing and contract models, and is working hard to spell out the benefits of outsourcing and garner a share of successful customer case studies.

“Out of 150 contacts we probably get about 10 that want us to tell them more, which is not a high number and we are hoping to make it better through success stories,” explains Costa.||**||

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code