Dubai Islamic Bank has Scope for development

Scope Information Systems, a leading Dubai based systems integrator and Dubai Islamic Bank (DIB) launched the first phase of a two-phase project to integrate the bank’s internal communications, business process management (BPM) and workflow automation onto one easy-to-use platform.

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By  Duncan MacRae Published  May 30, 2007

Scope Information Systems, a leading Dubai based systems integrator and Dubai Islamic Bank (DIB) launched the first phase of a two-phase project to integrate the bank’s internal communications, business process management (BPM) and workflow automation onto one easy-to-use platform. DIB chose the IntelliEnterprise solution, which is an integrated Intranet suite that includes enterprise portal, content and document management, collaboration, dashboards, search and workflow modules. Scope, the exclusive distributor of IntellEnterprise in the ME, customised, integrated and rolled out the solution in under three months. The initial phase of the project, which aims to develop a central communications platform, covers five of the bank’s 25 departments including the central operations department (COD), human resources, marketing, IT and administration departments. The second phase will cover the bank’s treasury department in addition to the remaining ten departments and focus on the BPM and workflow automation procedures. “By launching the Intranet system we aim to reduce the pressure placed on our internal network by streamlining all internal communications, mostly in the form of e-mails, into one integrated, easily accessible portal,” said Musabbah AlQaizi, senior VP of the IT department at DIB. “Employees will now be able to view internal corporate news, collaborate more effectively with team members and keep updated on projects relevant to their departments on a continuous basis.” Waleed Malash, Intranet project manager at DIB, estimates that the IntelliEnterprise system will increase employee efficiency by at least 20% over the next year. “Since rollout, we have witnessed a reduction in the number of e-mails being sent internally,” Malash explained. Scope worked closely with DIB’s IT department in mapping out the interrelationships between the departments. A committee was set up by the bank made up of representatives from each of the concerned department to ensure all requirements were considered. A blueprint outlining the relationships, workflow and content was then devised to guide the implementation process. “80% to 90% of a typical enterprise’s knowledge resource exists as unstructured data in documents, reports, e-mail, graphics, images, audio and video files. These data sources are largely inaccessible from existing information systems,” said Fadi Abu-Ekab, general manager of Scope. “IntelliEnterprise allows the sophisticated management of these resources, provides access to these unstructured data sources and streamlines the delivery of the content.” To gain maximum benefit from the system, DIB had to make sure that its employees constantly access the Intranet site and use it more actively. This was achieved by making the content more interactive by continually conducting online surveys, uploading general information such as prayer times, holiday calendar and general bank policies and procedures. IntelliEnterprise runs within DIB’s network on two Microsoft servers with SQL database on the backend. The system supports also Arabic language functionality.

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