IT managers find data centres getting tougher

Forget computer error – it was humans after all. According to research commissioned by Symantec, human error was cited as one of the main causes of unplanned downtime in data centres.

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By  Peter Branton Published  May 24, 2007

Forget computer error – it was humans after all. According to research commissioned by Symantec, human error was cited as one of the main causes of unplanned downtime in data centres. The State of the Data Center study, which canvassed the views of more than 500 IT professionals in enterprise-class companies in the US, European and Asian markets, found that 50% of all respondents said human error was a significant factor in unplanned downtime, with application error and hardware failure also seen as major problems. The survey also showed that IT managers are coming under pressure to manage ever greater numbers of servers and applications with less staff: 74% said decreasing headcount was one of their biggest challenges in managing complex environments. Symantec said the findings signal the need for more centralised and automated tools, recommending that companies standardise on a single layer of infrastructure software – unsurprisingly suggesting its own Veritas solutions. “Today’s data centres are under intense pressure that is only getting worse,” said Kris Hagerman, group president, Data Center Management, Symantec. “If data centres are to meet the growing expectations placed on them for comprehensive protection and availability of their key applications, while dealing with the unfortunate reality of shrinking budgets, they need to regain control of their data centres and stem the growing tide of disparate systems and tools that don’t work together.”

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