Dell opens hub in Jebel Ali

PC giant Dell intends to enhance spares availability to its customers by opening a distribution hub in Jebel Ali. The hub will be linked to its logistical support network in Europe for the supply of spare parts into the Middle East.

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By  Dawinderpal Sahota Published  April 5, 2007

PC giant Dell intends to enhance spares availability to its customers by opening a distribution hub in Jebel Ali. The hub will be linked to its logistical support network in Europe for the supply of spare parts into the Middle East. “Dell listens to its customers and provides them with products and services that they request and value,” said Michael Collins, general manager at Dell Middle East. “We are confident that our Middle East customers will be delighted with our new services. They bring Dell's world wide expertise, standardisation and efficiency to the Middle East. Our partners have been part of the planning and are excited by the new opportunities and improved service levels that we as a team will be able to deliver,” he added. The facility will support base warranty requirements for commercial and consumer product, which Dell reckons is key to the launch of the Dell branded services. The vendor claims its enterprise services offer a suite of logistical infrastructure support and maintenance services aligned with customers’ needs. These services enable the sustaining of high-performance operations through certified, experienced support technicians and award-winning services and support. For its platinum plus and gold service clients, Dell is also providing a 4-hour onsite rapid response time, plus fast resolution for software troubleshooting and proactive hardware support. Platinum Plus customers are offered escalation management and a proactive approach which the vendor claims will help to eliminate problems before they arise.

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