Dubai e-government outlines bold strategy for 2007

Dubai e-government aims to have 90% of services available online by the end of 2007.

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By  Sherief Younis Published  February 20, 2007

Dubai e-government aims to have 90% of services available online by the end of 2007. Efforts to improve government interaction and reduce bureaucracy traditionally associated with governmental departments were announced by Dubai e-government’s e-services director, Salem Al Shair at the International Conference on Technology (ICT), Cairo. He also highlighted the government’s plans to enhance the delivery of public services to the region by announcing 90% of all government services will be available by the end of this year. “Dubai e-government was proud to showcase its portfolio of e-services to the upper echelons of the Middle Eastern business community, as we are committed to promoting the development of e-governance throughout the region. "The e-governance system translates directly into good governance, developing a transparent relationship between citizens and governments where there is no place for corruption or ineffectiveness,” said Al Shair. “Very soon, citizens and residents of Dubai will only see the government officials on TV or in the newspaper, as visitors to any government department will not need to deal personally with government staff or even need to know where the services are provided from,” he added. Dubai e-government has recently introduced several new initiatives directed at achieving 90% of the government’s services provision through non-conventional means by the end of 2007. Through Dubai e-government’s comprehensive web portal, citizens, residents, visitors and business enterprises can access more than 2,000 electronic services, including payment of traffic fines, payment of Municipality fees, applying for visas for friends and relatives, renewing health cards, company registration, among others. The multi-channel approach of the initiative encompasses four broad elements – the web portal,; the mobile portal,; mDubai, the mobile channel for communication with government departments via SMS, and the bilingual call centre, AskDubai. “We look forward to making use of similar international platforms to showcase the achievements of Dubai eGovernment and share best practices to help other governments in the region achieve their eGovernance objectives,” concluded Al Shair.

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