3i pushes BPO buttons in financial services sector

3i Infotech has set its sights on the provision of business process outsourcing (BPO) services for financial services companies.

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By  Stuart Wilson Published  February 13, 2007

3i Infotech has set its sights on the provision of business process outsourcing (BPO) services for financial services companies. Targeting the Middle East’s multi-billion dollar mutual funds market, 3i announced its plan during MEFTEC — a technology-focused banking and financial services event. “To service the capacity requirement of this high growth industry, our BPO services will complement our powerful suite of solutions in the banking, insurance and capital markets sectors,” explained Kalpesh Desai, COO at 3i Infotech EMEA. “We aim to provide customers a unique proposition of using our own products that are tried and tested regionally, to dramatically cut down time to market and deliver on customer service.” 3i Infotech’s BPO services, which are fully integrated with the company’s asset and mutual funds management solutions, will target companies with more than 600 operating funds — a sector in which the assets under management are expected to triple by 2010. “Regional funds and fund managers will now be able to focus more on their core business competencies while benefiting from our unique remote support services that enhance profits and lower cost per transaction,” added Desai. 3i’s BPO offering includes transaction processing services for managing fixed deposits, depository and securitisation; specialised offerings covering front office services such as investor relations centres; e-mail management, and fund management services including transfer and support. 3i claims that its existing customer base in the financial services space stands it in good stead to develop its BPO offering. 3i’s customer base includes Bahrain Pension Fund Commission, Credit Suisse, Barclays and First Gulf Bank.

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