Axios Systems opens Middle East office in Dubai

IT service management software specialist Axios Systems has opened a new office in Dubai. Citing growing regional demand for ITIL and best practice standards such as ISO/IEC 20000, the new office will support customers and partners.

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By  Stuart Wilson Published  January 29, 2007

IT service management software specialist Axios Systems has opened a new office in Dubai. Citing growing regional demand for ITIL and best practice standards such as ISO/IEC 20000, the new office will support both customers and partners in the Middle East. Markos Symeonides, VP business development at Axios, said: “We have built a very strong partner operation in the Middle East and recently won business in Oman, Jordan and Egypt, Qatar. We wanted to open an office to support this programme and cater for the growing demand for ITIL and Best Practice.” “The success we have seen in the Middle East, as well as in our other international markets is a clear result of Axios being a best of breed ITSM vendor, rather than generalist like many of our competitors,” added Symeonides. Axios claims that levels of interest in ITIL and best practice have increased dramatically during the last 18 months. According to Axios, changing attitudes among end-users, combined with increased levels of IT investment, has led organisations to turn to ITIL-based ITSM to help align IT with business objectives. Axios recently completed a consultancy project with Petroleum Development Oman (PDO), the largest oil and gas exploration company in the Sultanate. Axios is now looking to recruit more staff for its Dubai office while simultaneously strengthening its Middle East partner network. Axios’ core solution, assyst, offers Middle Eastern customers ITIL processes in an out-of-the-box ITSM application, according to the company. The product has recently been upgraded and assyst 7.5 includes state-of-the-art conflict detection and resolution functionality, which makes IT organisations aware of where they have conflicting changes in their infrastructure and enables them to resolve them to minimise business impact.

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