CA implements Unicenter solution at Dubai Holding

Management software giant CA has announced the successful implementation of its Unicenter range of products across the Dubai Holding Group. The CA products installed manage the entire network, servers and database systems.

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By  Stuart Wilson Published  December 19, 2006

Management software giant CA has announced the successful implementation of its Unicenter range of products across the Dubai Holding Group. The CA products installed manage the entire network, servers and database systems. The products implemented include the Unicenter service desk, desktop management tools as well as the Unicenter network and system management products. CA claims that its enterprise management solution has helped unify and simplify the varied IT infrastructure at Dubai Holding, which recently consolidated its systems from over 30 geographically dispersed end-user communities to just one system known as the chief information office. Dubai Holdings wanted to develop a system that enabled the delivery of quick solutions and facilitated rapid response time for internal IT problems, while simultaneously providing seamless IT support throughout the organisation. One of the main aims has been to reduce costs and increase the efficiency of IT deliverables. CA’s IT service desk, which replaced the old helpdesk, allowed Dubai Holding to introduce incident management tools, which can categorise and prioritise incidents as well as centrally manage all end user IT issues. CA claims that its extensive post-sales support offering, local technical staff resources and its ability to amalgamate solutions onto a single operating platform played a major role in securing the project with Dubai Holding. Dubai Holding was launched in 2004, consolidating many of the large-scale infrastructure and investment projects that have been initiated in Dubai. Dubai Holding entities include among others Dubai Internet City, Dubai Media City, Dubai Healthcare City, Dubailand, Dubai Knowledge Village, Dubai Outsource Zone, E-Hosting Datafort and the Jumeirah Group.

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