Comium picks Eskadenia

Eskadenia has bagged its tenth telecom customer care billing project in EMEA. Comium Group, one of West Africa’s leading mobile service providers, picked Eskadenia’s billing and CRM system (BCRM) for its new GSM operations in the Ivory Coast and Gambia.

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By  Stuart Wilson Published  December 10, 2006

Eskadenia has bagged its tenth telecom customer care billing project in EMEA. Comium Group, one of West Africa’s leading mobile service providers, picked Eskadenia’s billing and CRM system (BCRM) for its new GSM operations in the Ivory Coast and Gambia. Comium will also deploy Eskadenia’s mediation gateway. “The successful deployment of the BCRM system for our two new operations marks the fourth rewarding installation of Eskadenia’s GSM billing solution for Comium Group,” said Fouad C. Dandan, VP at C-systems, the ICT arm of Comium Group. “The latest release of the BCRM application enabled us to offer a lucrative, efficient and flexible business solution to cater for our remote operations by making use of one of the most advanced practices in the telecommunication and computer industries,” he added. Eskadenia claims that BCRM is a high-performance mission-critical software application that enables real-time billing in telecommunications networks. This latest deployment in the Ivory Coast and Gambia will allow Comium to handle all billing services, customer care functions, interconnect and roaming agreements, and customer self-care internet access for prepaid and post-paid subscribers connected to its GSM and GPRS networks. Nael Salah, managing director at Eskadenia Software Solutions, stated: “We take pride in deploying our billing systems for Comium’s new operations in the Ivory Coast and Gambia. We would like to consider these new orders from Comium as an indication of the high level of customer satisfaction Eskadenia has achieved from the previous billing projects with Comium.”

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