Nortel PACs punch with new SMB offer

Nortel has enhanced its channel partner service portfolio for Europe, Middle East and Africa with the addition of the small and medium business (SMB) Partner Assurance Contract (PAC). The annually renewable contract has been developed and packaged specifically for partners in the SMB market.

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By  Dawinderpal Sahota Published  November 1, 2006

Nortel has enhanced its channel partner service portfolio for Europe, Middle East and Africa with the addition of the small and medium business (SMB) Partner Assurance Contract (PAC). The annually renewable contract has been developed and packaged specifically for partners in the SMB market. SMB PAC is a contract that allows resellers access to Nortel’s technical support infrastructure via its eServices portal. For a fee of US$3,025 for the first year and US$5,035 thereafter, resellers receive voice and online technical support, software patches and technical documentation. David Millett, director at Nortel, said: “Working together with our channel partners, we continue to develop and deploy solutions that help clients grow and become on-demand businesses. The combination of Nortel and our SMB Business Partners is a powerful ‘one plus one equals three’ value proposition for our customers.” SMB PAC has been designed to add real value to SMB customers, allow resellers to offer comprehensive services as part of their solutions, and help Nortel generate customer loyalty. It is available to registered resellers of Nortel's SMB Accelerate Partner Programme, which have reached an agreed level of accreditation as SMB Business Partners. Nortel hopes to bring higher value solutions and services to the mid-market, claiming that partners will profit more by providing these offerings. “We are enabling resellers to build loyalty with their customers while helping them grow their businesses. Through targeted new service initiatives such as the SMB PAC, we are continuing to focus on our Business Partners profitability across the targeted market,” added Millett.

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