Canon copiers may pose fire risk

Canon has issued an EMEA-wide product advisory covering several of its photocopier products manufactured and marketed between 1987 and 1998, following its discovery that these may pose a smoke or even a fire risk.

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By  Matthew Wade Published  September 20, 2006

Canon has issued an EMEA-wide product advisory covering several of its photocopier products manufactured and marketed between 1987 and 1998, following its discovery that these may pose a smoke or even a fire risk. The affected models include: the Canon PC6, PC7, PC7RE, PC11, NP1010, NP1020 and NP6010 Canon’s advisory comes after the firm discovered a faulty connection related to the internal power cord of the copiers’ fixing unit heaters. According to Canon, this problem could have occurred at the time of manufacture or during servicing. The models in question may therefore, in Canon’s own words, present a risk of “smoke emission or fire” when used over an extended period of time. To date no related incidents have been reported anywhere in Canon Europe's region (namely Europe, the Middle East and Africa). As the last EMEA shipment of these models was in 1998, Canon estimates that very few of the products in question are still in use by customers today. Canon is contacting all relevant customers whose service details are currently on record, as well as dealers and reseller partners, and advising them of the necessary steps to take. In addition, Canon is advising concerned customers who want to check whether or not their machines might be affected, to call Canon Middle East on +9714 391 5050, or to visit www.canon-europe.com or www.canon-me.com (where further information will be posted). Any affected customers will be offered product inspections free of charge and a no-cost parts replacement service if and where required.

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