Dubai Municipality completes first phase of property system

Dubai Municipality’s IT Department has completed the first phase of its Ta’jeer project, a web-based centralised solution for renting, leasing and managing the municipality’s properties.

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By  Colin Edwards Published  August 10, 2006

Dubai Municipality’s IT Department has completed the first phase of its Ta’jeer project, a web-based centralised solution for renting, leasing and managing the municipality’s properties. Ta’jeer is a fully integrated suite of software that provides an enterprise-wide management, decision-making and reporting framework for the Municipality’s Markets Department. It also provides a link and an interface with other government departments such as Dubai Economic Department (DED) and the Government & Resource Planning Department (GRP). According to a press release issued by the Municipality, the new system reduces the time taken for issuing and renewing leases or tenancy contracts, offers complete visibility of information regarding vacant, rented and full leasehold properties, provides e-government services on the internet, helps track and monitor rent payments, ensures seamless flow of information between Ta’jeer and other municipality applications, and provides instant information to Dubai Municipality’s Rents Committee. The solution also helps the follow-up rental process among specific departments of the municipality such as Legal Affairs Department, Maintenance Department, and Contracts & Purchasing Department that are concerned with renting, leasing, maintaining and legal follow-up of properties. The second phase of the Ta’jeer project will include the roll out of the solution to other departments of Dubai Municipality, online auctioning to rent or lease vacant municipality properties and also the integration of the system with the online payment, document management, maintenance and the customer relationship management systems. The adoption of Ta’jeer system will significantly enhance the efficiency and productivity of the Markets Department in particular, and the municipality as a whole. The solution will deliver a highly scalable, configurable and decentralised system based on the required functionalities, and will provide a tool to quantify the performance measures and performance indicators. According to the IT Department in Dubai Municipality, the first phase of the Ta’jeer project is linked with other concerned internal online systems of the municipality, such as the GRP modules, general inspection and fines system, SMS services and the e-Services. Moreover, the system provides online customers via Dubai Municipality's portal on the World Wide Web and "DUGIS site with maps and detailed drawings of municipality properties, and also enables them to enquire about the leasing of properties offered for rent or lands that are open for investment. Customers can also submit online applications for new tenancy request, lease renewal, termination and transfer request, as well as track the status of those requests.

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