Dubai Municipality prepares to outsource software needs

Dubai Municipality is switching focus away from developing its own software applications in-house and is looking at buying in the majority of its software from external vendors.

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By  Diana Milne Published  July 23, 2006

Dubai Municipality is switching focus away from developing its own software applications in-house and is looking at buying in the majority of its software from external vendors, one of its senior IT executives told IT Weekly. The move is part of the Municipality’s outsourcing strategy, which it announced earlier this year as part of a shake-up of its IT operations. While the software deployed by the Municipality was previously split 50-50 between in-house developed applications and packaged applications, Yousif Shams, head of the system development and support section of the Municipality, said his section now plans to outsource the majority of software implementations and to purchase the majority of its software packages from external vendors rather than developing it in-house. “Now most of our applications should be outsourced as part of the outsource strategy we have,” he said. “If there is a ready-made package in the market we will buy it,” he added. The organisation has deployed the Doors requirement management tool software from Telelogic, which allows internal users to enter details of their software requirements via the Municipality’s own intranet. In phase two, which Dubai Municipality hopes to begin in October, it will create a link to the application from its website which will allow external vendors to answer request for proposals (RFPs) and bid for software implementation contracts. Shams said the strategy was aimed at increasing efficiency within the departments and speeding up the fulfillment of software requirements throug- hout the organisation. Deploying software packages that had already been developed and tested by external vendors would cut down the work of the Municipality, Shams went on to add.

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