Dubai Municipality fosters better relations with ILM

Satyam’s infrastructure lifecycle management solution has been deployed within Dubai Municipality’s engineering departments in a bid to improve efficiency and streamline operations.

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By  Diana Milne Published  July 16, 2006

Satyam’s infrastructure lifecycle management (ILM) solution has been deployed within Dubai Municipality’s (DM) engineering departments in a bid to improve efficiency and streamline operations. DM hopes to develop better relationships with its clients and vendors and to communicate with them via online requests, payments and progress reports using the solution. It will enable them to solve a number of technical and administrative problems such as ensuring that the paying of consultants and contractors, and the approval of materials, take place on time. Employees of the Municipality will also benefit by being able to view reports and online information regarding the progress of the projects being undertaken by the organisation. “The ILM solution will consolidate all the project activities and will allow effective lifecycle management of all our projects,” said Yousif Shams, head of systems development and support unit at DM. “The solution will help Dubai Municipality streamline its operations and improve relationships with our trading partners. It is part of the development section’s vision to provide sophisticated solutions to manage the relationship between DM and its partners,” he claimed. He added that in future he hoped the solution would enable the engineering departments to provide management of the municipality with up-to-the-minute reports on the status of projects. “The vision is also to provide the top management with the on-time project status report,” Shams said. The ILM solution is web-based and built on a service orientated architecture platform. It features additional customisation on a .Net platform and custom developed Crystal reports and is based on the Proliance solution from Meridian Systems. Once implemented it will provide a single tool for DM engineering department users to manage the entire project lifecycle, including planning and budgeting, design, scheduling, procurement, construction, closeout and maintenance. It will also allow them to predict cash flow more effectively through the ability to better monitor project progress. Virender Aggarwal, director and senior vice president for Satyam Asia Pacific, Middle East and Africa (MEA), said: “Although the solution is complex, as are DM’s many enormous projects totally managed by DM departments, the benefits it will derive are quite simple.” “DM employees will be able to communicate with customers and suppliers more easily and effectively, streamlining operations and facilitating continuous improvement,” said Aggarwal. “Satyam is happy to be associated with DM and is looking forward to working with them on their future projects,” he went on to add.

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