Noodle order taking goes wireless

Wagamama, the Japanese restaurant chain, has replaced its consumer PDA-based handheld computer ordering system with rugged handhelds for order taking, table management and payment processing.

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By  Colin Edwards Published  July 5, 2006

Wagamama, the Japanese restaurant chain, has replaced its consumer PDA-based handheld computer ordering systems with 350 rugged mobiles for order taking, table management and payment processing. By migrating to more rugged and robust mobile computers from Symbol Technologies, Wagamama has been able to streamline the order taking process. Staff can now record orders and transfer them, via a wireless network, to the kitchen to reduce customer wait time and provide uninterrupted service in the dining area. The deployment of Symbol’s PPT8846 devices has resulted in a reduction in downtime for repairs as well as a dramatic reduction in maintenance costs. Order taking errors have also been reduced, employee productivity increased and the customer experience enhanced. “Symbol’s mobile computers provide customers in the hospitality industry with features and functionality to meet the demanding needs of their fast-paced environments,” said Tarek Hassaniyeh, sales manager, Symbol Technologies Middle East. “Wagamama’s deployment of the PPT8846 mobile computer demonstrates the versatility and lower total cost of ownership of Symbol’s rugged, enterprise class products and our continued efforts to improve both employee productivity and the customer experience,” he added.

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