Raya moves to 800-seat Egyptian contact centre

The Prime Minister of Egypt, H.E. Dr. Ahmed Nazif, has opened a new 800-seat contact centre at the 6th of October City, Egypt for Raya Corporation, the IT and telecommunications solutions specialist with operations in the Middle East and the US.

  • E-Mail
By  Colin Edwards Published  June 11, 2006

The Prime Minister of Egypt, H.E. Dr. Ahmed Nazif, has opened a new 800-seat contact centre at the 6th of October City, Egypt for Raya Corporation, the IT and telecommunications solutions specialist with operations in the Middle East and the US. The 53,800 square metre centre, designed to meet the increasing demand for contact centre services in the Middle East and North Africa region, is equipped with the latest telecommunications technologies to offer a wide array of 24/7 services to Raya’s global clients. “It is part of Raya’s strategy to focus on outsourcing contact centre services to international clients, who require a high degree of professionalism and compliance with international quality standards,” said Medhat Khalil, chairman and CEO of Raya. “The increasing demand on this type of services in addition to Raya Contact Centre’s successful track record motivated us to invest in this building that is a valuable addition to all Raya employees.” The building is equipped with control units to monitor and to record all calls in addition to a strict security system that guarantees the confidentiality of clients’ information. The advanced communications infrastructure also offers secure, stable and reliable connection to all places in the world. Khaled Shash, managing director of Raya Contact Centre, said: “This building is an important landmark in the development of Raya Contact Centre operations, as it offers advanced telecom infrastructure to ensure high quality of calls and facilitates the operation’s control process. Moving to the new building will help to improve the communication among the staff, which will reflect positively on the professionalism and efficiency with which many managerial functions were carried out.”

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code