Fastlink heads to EMC for data protection services

The Jordanian mobile operator has turned to EMC to protect its core data, such as billing records, should an unplanned outage occur.

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By  Alex Ritman Published  March 2, 2006

Jordanian mobile operator Fastlink has struck an agreement with EMC Corporation designed to protect the company’s core data, including billing records and other customer information should the company suffer from an unplanned outage. Information management and storage company EMC, under the agreement, has supplied the infrastructure, including high-end EMC Symmetrix DMX, and mid-range CLARiiON hardware, on top of software to manage archiving, replication and email storage. The EMC solution was delivered to Fastlink in under three months. Fastlink’s chief information officer, Medhat Amer, believes that it is the operator’s rising subscriber base that forced the move. “The volume of Fastlink’s customer and call data is more than tripling every year, requiring additional capacity to store and manage that information while using it to create tailored customer services.” The new data management strategy adopted by Fastlink is based on a tiered approach. Two main information sites can be used for ‘failover’ should any unplanned downtime occur. Mohammed Amin, EMC Middle East regional manager said: “Mobile providers such as Fastlink are under constant pressure to enhance their networks and roll-out new services, while reducing operational costs. By moving to an information lifecycle management (ILM) strategy, Fastlink can directly map the cost of managing ITS growing volumes of data to business realities including service levels and cost levels.” Fastlink, owned by Kuwaiti operator MTC, had 1.7 million customer at the end of October 2005, compared to its next closet rival, MobileCom which had 615,000.

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